Legal

Subscription Terms

Version 2026-09-27. These terms are between Carryl Technologies (“we”, “us”), which provides The Fastener App, and the business that signs up (“you”). You accept them by ticking “I agree” when you sign up; that click is your signature. Your order — the plan, price and setup fee you picked — is part of these terms.

1. What you get

Your own branded ordering app and/or ordering website for your customers and reps, your catalog and pricing loaded, the product photo library, rep tools, and the connection to your ERP, as described for your plan. We host it, keep it running and keep improving it.

2. Price, setup and payment

• Monthly fee for your plan, billed each month in advance, plus a one-time setup fee billed when you sign up.
• ACH bank payment gets 5% off the monthly fee. Cards, Apple Pay, Google Pay and PayPal are billed at the standard price.
• Show pricing (such as the Fastener Expo price) applies when you sign up by the stated date, for as long as your subscription stays active.
• AI usage (the tokens the AI helpers use) is passed through at our cost with no markup; everything else is included in the monthly fee.
• If a payment fails, we’ll let you know and try again. If it’s still unpaid 15 days later, we may pause your store until it’s paid. Prices can change with 30 days’ written notice.
• Fees don’t include sales tax; if tax applies, it’s added.

3. Term

Your subscription runs for the term in your signed order, billed monthly. We don’t refund partial months or the setup fee. We may end service with 30 days’ notice, or right away if these terms are seriously broken.

4. Your data is yours

Your customers, prices, orders and business data belong to you. We use them only to run your store and support you, never sell them, and never show them to other customers. We may use anonymous, combined statistics that don’t identify you or your customers to improve the service. When you leave, you can export your data for 30 days, after which we delete it (except what we must keep for tax or legal reasons).

5. Our software is ours

The Fastener App — its software, design, screens, AI helpers, catalog structure and product photo library — belongs to us. You get the right to use it for your business while you subscribe. You agree not to copy it, resell it, reverse engineer it, scrape or bulk-download it, or use it to build or help anyone build a competing product. The product photos may be used only inside your store while you subscribe.

6. Using it responsibly

Keep sign-ins private, give access only to your staff, reps and customers, and don’t use the service for anything unlawful. You’re responsible for the prices, products and orders in your store. AI helpers suggest and draft; your people stay in charge of what goes out, at the level of review you choose.

7. Your ERP and other systems

We connect to your ERP and other tools as described for your plan. Those systems belong to their makers, and we’re not responsible for their outages or changes, though we’ll work to keep the connection running.

8. Keeping it running

We work hard to keep the service fast and available, back it up every night to a separate location, and fix problems quickly. Planned maintenance happens after hours where possible. We don’t promise it will never be interrupted.

9. Confidentiality

Each of us keeps the other’s non-public business information confidential and uses it only for this relationship.

10. Limits

The service is provided as is, without warranties beyond what’s written here. Neither of us is liable for indirect or lost-profit damages. Our total liability for any claim is limited to what you paid us in the 12 months before the claim.

11. Changes to these terms

If we change these terms, we’ll post the new version here and email you at least 30 days before it applies to you.

12. The rest

Florida law applies, and any dispute goes to the state or federal courts in Duval County, Florida. If any part of these terms can’t be enforced, the rest still applies. Electronic acceptance counts as a signature. Questions: info@thefastenerapp.com or 904-422-1273.